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Aoop leads the ISG Provider Lens™ report for the 5th consecutive year 

 The ISG Provider Lens™ report by ISG (Information Services Group) is a trusted guide that annually evaluates and ranks the top digital transformation partners based on criteria such as expertise, competitiveness, and innovation, serving as a key benchmark for the market's leading companies in Industry 4.0 initiatives 

 

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Why does the ISG Provider Lens Report matter to the ServiceNow ecosystem 

ISG (Information Services Group) is a global reference in technology research and advisory. Every year, the organization evaluates leading digital transformation partners through a methodology that combines quantitative and qualitative data with expert analysis.

The ISG Provider Lens 2025 report is the result of a comprehensive analysis that combines vendor research, expert interviews, market studies, and the use of strategic data. The evaluation considers several criteria, including:

  • Strategy and vision
  • Technological innovation
  • Brand presence and recognition
  • Partnerships and commercial performance
  • Breadth and depth of the service portfolio
  • Customer experience (CX) and recommendations

At the end, companies are positioned in quadrants that reflect their level of competitiveness and the robustness of their service portfolios.

Aoop is a leader in three ServiceNow quadrants:

ServiceNow Consulting Services

This evaluates consulting service providers that bring expertise to clients and help them prepare for and maximize the benefits of using the ServiceNow platform, adding value to business transformation.


_ISG 2025

ServiceNow Managed Services Providers

In this quadrant, providers are evaluated on their ability to deliver managed services for maintenance and support management functions, including monitoring, remote support, and centralized management of the ServiceNow platform.

_ISG 2025 (1)

ServiceNow Innovation

This quadrant evaluates how providers are developing and implementing new technologies through the ServiceNow platform, integrating generative AI, low-code solutions, and intelligent automation to drive productivity gains for businesses.

ServiceNow Implementation and Integration

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About ISG:

ISG (Information Services Group) (Nasdaq: III) is a global leader in technology research and advisory, helping more than 800 clients achieve operational excellence and rapid growth. It specializes in digital transformation, sourcing advisory, managed governance, network carrier services, strategy and operations design, change management, market intelligence, and technology research and analysis

About ISG Provider Lens:

It is the only evaluation service of its kind, combining empirical, data-driven research and market analysis with the real-world experience and insights of ISG’s global advisory team.

About the research:

ISG Research™ provides subscription-based research, advisory consulting, and executive events focused on market trends and disruptive technologies that drive change in enterprise computing. The research delivers insights that help organizations accelerate growth and create greater value.

Get to know Aoop

AooP - Líder ServiceNow

Hyperautomation, total experience, artificial intelligence, and digital transformation are Aoop’s specialties.

Aoop, now part of the NTT Data group, is a consulting firm specialized in professional services for hyperautomation, digital experiences, Total Experience, and artificial intelligence, with a focus on service design, solution implementation, and customer success.

Aoop has been recognized as a ServiceNow Elite Partner, the number one partner in Latin America, and was also named ServiceNow Americas Growth Partner of the Year in 2022 and 2023, Best Partner of the Year in Brazil in 2024, and has been a leader in all quadrants of ISG’s study for the ServiceNow ecosystem in Brazil since 2021.

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