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Aoop has been a leader for the 6th consecutive year
in the ISG Provider Lens® ServiceNow Ecosystem 2026 report.

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What is the ISG Provider Lens® report?

The ISG Provider Lens® ServiceNow Ecosystem 2026 report is a trusted guide that annually evaluates and ranks the top digital transformation partner companies based on criteria such as expertise, competitiveness, and innovation.

It is also a key benchmark for identifying the best companies in the market for developing Industry 4.0 initiatives.

Access the full report

 
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And what is the importance of the ISG Provider Lens® Report for the ServiceNow ecosystem?

Digital transformation is a market necessity driven by the Industry 4.0 movement, leveraging and accelerating technologies such as artificial intelligence, process automation, and cloud services, all based on data-driven management.

This enables higher quality in the governance of the entire production chain. One of the most efficient and widely used tools in the market is ServiceNow, a platform for hyperautomation and Total Experience.

Aoop is a ServiceNow Elite Partner, which positions it as a standout in the development, implementation, and management of all tools offered on the platform.

As a result, more than 3,000 digital implementation projects across major industrial groups have achieved gains such as:

  • Process automation
  • Customizable ServiceNow projects
  • Productivity optimization
  • Digitalization of industrial governance
  • Cost reduction and productivity gains
  • Implementation of intelligent tools
  • ServiceNow advisory and support

This highlights Aoop as one of the leading partners in digital transformation and Industry 4.0 initiatives in the market.

Aoop is a leader and stands out in three ServiceNow quadrants in the report, namely:

ServiceNow Consulting and Implementation Services (Professional Services)

ServiceNow Consulting and Implementation Services (Professional Services)

This category evaluates providers that design, deliver, and scale outcomes on the ServiceNow platform through professional services. The analysis includes consulting for AI-assisted GRC, value discovery, solution strategies, and system orchestration to accelerate return on investment. It also assesses the modernization of workflow architectures in areas such as IT, HR, and customer service. Providers are ranked based on their consulting depth, delivery quality, and measurable results in efficiency and risk reduction.

ServiceNow Managed Services

ServiceNow Managed Services

This category evaluates providers that manage, secure, and optimize the platform end-to-end as a critical business service. The analysis covers capabilities in CloudOps, FinOps, RiskOps, and the secure deployment of AI through AgentOps. The focus also includes platform modernization, digital experience management (XLAs), and process mining. Success is measured through automated operations, AI governance, and KPI-driven outcomes.

Innovation on ServiceNow

Innovation on ServiceNow

This category evaluates the design and operationalization of AI-driven innovations, integrating agent orchestration and workflow data foundations. It assesses expertise in Generative AI, the use of Now Assist, and the industrialization of applications through App Engine and Flow Designer. Performance is measured by agility in delivering value, risk reduction, and improvements in user experience.

About ISG:

ISG (Information Services Group) (Nasdaq: III) is a global leader in technology research and advisory, helping more than 800 clients achieve operational excellence and rapid growth. It specializes in digital transformation, sourcing advisory, managed governance, network carrier services, strategy and operations design, change management, market intelligence, and technology research and analysis

About  ISG Provider Lens ®

It is the only evaluation service of its kind, combining empirical, data-driven research and market analysis with the real-world experience and insights of ISG’s global advisory team.

About the research:

ISG Research™ provides subscription-based research, advisory consulting, and executive events focused on market trends and disruptive technologies that drive change in enterprise computing. The research delivers insights that help organizations accelerate growth and create greater value.

Get to know Aoop

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Hyperautomation, total experience, artificial intelligence, and digital transformation are Aoop’s specialties.

Aoop, now part of the NTT DATA group, is a consulting firm specialized in applications of Artificial Intelligence (AI), Hyperautomation, Digital Experiences, and Total Experience.

Aoop has been recognized as a ServiceNow Elite Partner, the number one partner in the Latin America region, and was also named ServiceNow Americas Growth Partner of the Year in 2022 and 2023, Best Partner of the Year in Brazil in 2024, and has been a leader in all quadrants of ISG’s study for the ServiceNow ecosystem in Brazil since 2021.

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